Many companies in different sectors rely on IT support services to help them grow and remain competitive. IT support services can be provided by any IT service company, which is usually hired to help out with the overall IT management of a certain business. Outsourcing IT is one of the most popular ways of getting IT professionals who know what they are doing. With the help of these professionals, businesses can expect to experience major improvements in their IT operations. There are many companies that provide IT support services. These include the likes of Microsoft, Cisco, Sun Microsystems, IBM, and Pivotal.
Managed IT, also known as third-party IT, is an independent service that offers infrastructure, software, and other technological support to various companies. You may also hear this kind of business referred to as an MSP, short for managed service provider, though. The term is sometimes used to refer to any type of managed support service. These are usually contracted by large corporations or government agencies. A third party can either be an internal employee of a company or an external third party that works with IT.
An MSP has the same level of access as a regular employee has to the company’s servers and programs. However, he does not have the same benefits as an IT professional. IT support services may take the form of a regular contract between a company and an IT support service. The contract may also include a long term commitment.
These types of IT managed services are typically offered through a wide variety of ways. Some of these are via onsite services where technicians will arrive at a business’s location and set up the infrastructure for use. Others are done remotely, which allows businesses to utilize an IT service without having to have the hardware and/or software located on site. Some managed services providers offer cloud infrastructure services that are similar to the virtualization offered by servers. There are many different pricing models available for businesses looking for an ITP.
One of the primary benefits of using an ITP provider is the price savings that they provide. Companies that outsource to an ITP often receive immediate savings on hardware purchases. The provider’s overhead is greatly reduced, which allows them to provide more services at a lower cost than an in-house or virtualized ITP. However, there is still a trade-off. Since the ITP provider is not located within the business, they are typically located in the area where the business provides Internet connection or is in a remote location.
Outsourcing to ITPs offers another benefit. Businesses are able to eliminate layers of management that are required when personnel are in the same location. Many ITPs offer technical support via email, phone, live chat and video. This reduced administrative burden allows the company to focus on its core business functions and technology investments.
Businesses that use an ITP often prefer a managed service provider because of the simplified reporting and monitoring capabilities it provides. One of the primary goals of an ITP is to reduce downtime for their customers. With an ITP, business owners have nearly unlimited control over the time and resources they put toward maintaining their data and services. Since an ITP maintains a physical server rather than a virtual environment, downtime is less likely. In the event of a disaster, ITP servers maintain a backup of critical applications and data that can be quickly restored in the event of a problem.
When an ITP is used as a stand-alone application, it has the same advantages of a dedicated SLA solution. In addition, it offers many of the same capabilities as a managed service provider, such as round-the-clock customer support, troubleshooting solutions, and proactive maintenance. In addition, an ITP has the ability to integrate with other tools such as the OpenLDAP server, which provides users with a compatible client access interface and backend integration for multi-tenancy and multilayered security. Using an ITP to implement an in-house managed IT service also has the benefit of improving the company’s brand and reputation among customers.