The term IT support services refers to a variety of services offered by specialized IT professionals to businesses. This can be either full service or outsourced IT support. A variety of people specialize in this field including network engineers, network security experts, troubleshooters, software developers, computer and network maintenance specialists, technical professionals, hardware and software designers, administrators, web site developers, consultants, information technology (IT) managers, software engineers, network marketers, and many more. These IT professionals are hired by large companies, medium sized companies, and small companies. Outsourcing IT services can help to streamline an organization’s IT system and get the job done more efficiently.
One type of IT support service, you may find when researching IT professionals is a MSP (or managed services provider). An MSP usually provides network security, online email services, data recovery, application testing and patching, system installation, database management, security testing, training, and design. The list goes on. You may also hear this kind of business referred to as a SaaS, or software as a service provider. The advantage of hiring a managed service provider is that the IT professional will have complete control over how the IT system will be used.
Other IT professionals work as SLAs (standalone remote access terminals). An SLA provides users with access to the Internet without the need to be present at the front desk. Typically there is no cost for this service but there are costs associated with hardware that may not be offered by a managed service provider, such as routers and switches. Many SLAs will provide a 24 hour emergency assistance line for calls pertaining to website issues or glitches. In addition to an SLA there are also many vendors that offer web-based services to help desk users get their businesses running quickly and efficiently. As SLAs become more popular, there will be more options for IT professionals to select from.
As with most things in life there are an MSP and an SaaS. The difference between these two types of IT professionals is pretty well known. The MSP offers assistance on the front end while the SaaS does everything for you on the back end. The advantages of using a managed service provider are that they can handle most anything that an MSP can while the SaaS can handle most anything that a managed support can. Here are some of the main benefits to using an MSP to help relieve IT woes:
MSPs are usually highly trained experts in their field. This means that the provider has a plethora of knowledge and experience that they can draw on to help their customers. It can be pretty easy to find an MSP that knows exactly what they are doing, which makes it easier for you to get the help that you need. There is no better way to find a top notch managed service provider than by asking around.
MSPs can provide a proactive approach when it comes to handling servers and networks. A managed service provider knows how to deal with any potential issues that could arise so there is no need to have to worry about having to take care of a problem on your own. When it comes to having issues occur with your business, it can often times be more costly and difficult than having a professional come in and deal with the issue. Having a professional by your side working with you can often times save businesses a ton of money and time when it comes to having problems occur.
Another advantage to using managed service providers is that many of them offer in-house teams. These in-house teams can be used to handle any problems that may come up which saves the company time and money by allowing them to be more productive with their time. Having an in-house team available for use allows your staff to do what they are trained to do, which may be more beneficial than trying to teach them new skills.
With managed services it’s also important to understand that your IT support needs will change over time. It’s not a good idea to get a managed service provider just because they offer the most basic services. You also need to make sure that your IT infrastructure is maintained correctly and updated at all times. Your managed provider should look closely at your current infrastructure to make sure that everything is running smoothly and that any maintenance that is needed is already complete. Many of the top managed IT service providers offer real-time monitoring of the servers as well, which can help to reduce down time experienced by your employees and customers.